"We migrated from Britannia to Dealer Commander for several key reasons. We were with Britannia for 10+ years. After seeing the advancements that Dealer Commander had, we thought it would be in our best interest to switch. Dealer Commander helped us with every step of the migration. When issues came up, their support staff addressed the issues and solved them quickly! The purchasing capabilities that Dealer Commander offers were very attractive and proven to be excellent. Our purchasing manager can now look at one screen and realize savings for the dealership. We anticipate adding 3 to 5 points to our bottom line utilizing the purchasing feature! We were leaving thousands of dollars on the table, each year by not purchasing correctly. Dealer Commander now makes purchasing extremely easy and profitable for the dealership! Our dealership, needed a feature that would invoice our copier customers. Dealer Commander wrote this copier software for us in a matter of days. This feature alone saved our company over 10 hours of work per month! Looking back, I wished we had switched sooner!"
"After working with Britannia for years, we learned that they intended to stop supporting their own software. We had been with Britannia for many years, and ECi let us know that we were going to have to switch to another system.
At about the same time I went into the marketplace to search for alternative software packages. I recognized that making a change would be neither quick nor easy. I was concerned that I would get stuck in a software package that didn't match my business objectives, and once we migrated it would be difficult to switch. Fortunately I found Dealer Commander and have since adopted their platform and I'm very please to say, we made the right choice.
American Office Solutions ships across the country and operates online from about 20 different websites. The company sells the traditional range of office products along with a little furniture, commercial printing and promotional items. Those lines are all handled by the primary website with ecommerce capabilities, which competes with Staples and WB Mason. We also sell a range of specialized products as well. With the Dealer Commander software it is easy to manipulate the appearance and content of the office products website as most activities can be accomplished from just one screen on the back end. "You can add copy, add images and add key words all from one screen". Adding items can be done in a matter of minutes. We are especially appreciative of the capability to generate unique part numbers, which makes it more difficult for visitors to do competitive shopping. If you need a minor change to your software to improve your operations they will actually change the programming on your platform. This is much better than some of the canned offerings out there, where they just slap a dealer name on an already existing url. - Joseph Caldwell"
"I wanted to take a minute to thank you and your staff for all your support and assistance in our conversion to Dealer Commander.
When challenged by our previous provider to do a system change that was most dictatorial your company provided us with an alternative that is 50% less time consuming and more cost effective than any other system we looked at on the market.
Please extend our thanks to your crew who assisted us in the conversion under extreme duress due to the time lines we required and got us up and running as needed. Their professionalism and dedication to customer satisfaction is extraordinary. They continue to do this as we speak.
We were most impressed with the ability you provide to change systems because of weird local requirements, usually involving sales tax issues or other government reports.
Compared to the old system, you were right when you mentioned the admin reports left you feeling you have forgot to do something else as it is so much easier to get the end of period reports taken care of, when required, with your system.
Be safe in your travels.
Myers Business Products, Inc."
"Out of all the systems out there, Dealer Commander is as custom of a software system as you can get at an affordable price. As a dealer, to compete in today's market we needed a flexible software system, not a rigid one. That's what Dealer Commander delivered to us."
"I have used Britannia software for many years, and I realized through the years, after several price increases and the introduction of the Moore file, that it was time for a new software program. However, it seemed that Britannia acquired a few of the programs that captured my interest, and I wanted to try another company. We delayed this decision until Britannia announced that they would no longer support our software. We talked to several vendors but soon discovered that their product was too sophisticated for our needs or too expensive. And then we discovered Sonny. We met with him during the ABC conference in Vegas, and he showed us his product. We were impressed and decided during the demonstration that Dealer Commander was the software we needed. We went live October 1, 2015. We have no regrets about our decision, only that we did not change sooner. Kat provides excellent training, and the software is easy to use. Sonny monitors the dialogue between support and end user and often steps in to clarify an issue. I highly recommend Dealer Commander to Brit4 users."
"I did a lot of research before choosing Dealer Commander as my web partner. I searched most of the online companies that provide web services for our industry, and most were too complex and complicated for our needs. When I found Dealer Commander at an ABC conference 10 years ago, I knew that I had found a company that I could grow my business with. I have been especially impressed with the great customer service, and the willingness to listen to my needs. They were able to link my business with the right product for both the front end design of my website as well as the back end capabilities that help our office to run very efficiently with less staff. Thank you Dealer Commander Ware management and staff for the great job that you do. You have been a great company for us to partner with."
"When we decided we needed to upgrade our software front end and back end, we narrowed our search down to four vendors. All four had a solid solution that would have meet our current needs, but we asked all four vendors the same question. Where do you see your product in two or three years from now? Three of them all replied with similar answers, what you see today is what you will see down the road the product is complete. However, one vendor gave us a very different answer they had a plan! I was provided with a list of the next 3 releases with target launch dates, and then I was given 3 more future plans on the board for down the road improvements. Dealer Commander was that provider, they understand that business is constantly changing and how important the ability for my software to change with my business. We have been very happy with the Dealer Commander team, their out of the box thinking has kept us moving and growing."
"At the end of 2014 we needed to change our software to support our new product line of Office Supplies. In March of 2015 we launched our ecommerce site on Brit 5 with high expectations that our main line of business would be the driving factor on the site. Three months in we quickly realized this was not the case and the vendor ECI indicated the End of Life had been set on the software, so no changes would be made. If you have migrated to new software, you know once is enough and twice in a 6 month period is insane, but we knew there was no alternative. Enter Dealer Commander; after our introduction call it was clear Dealer Commander understood what we needed, a software package that highlighted our current business line and would support the new Office Product line. Dealer Commander worked closely with us to ensure the migration of our information was as painless as possible. They worked with us on OUR day to day flow of order processing, which is nothing like the world of Office Supplies. From an IT / support perspective I enjoy working with a software company that is willing to listen to our needs and work with us and help us grow. I have been in IT for 20+ years and it is a great feeling to submit a support ticket and receive a timely resolution. At Dealer Commander you are not just a customer you are part of a team and when you succeed they have done their job.
IT & Operations
Carriage Paper Products"